Privacy Policy

Who we are

This Privacy Policy explains how Cue-Go Limited ("Cue-Go", "we", "us") collects, uses and protects your personal information, in line with the New Zealand Privacy Act 2020.

Information we collect

• Contact and account details such as your name, email, phone number and delivery or billing address.
• Order and payment information (card payments are handled by our secure payment provider).
• Trade account details for schools and hire companies.
• Messages, enquiries and support requests you send us.
• Website usage data collected through cookies and analytics.

How we use your information

• To process, deliver and support your orders.
• To set up and manage trade accounts.
• To respond to enquiries and provide customer service.
• To send you news, offers and marketing where you have opted in (you can unsubscribe any time).
• To improve our website, products and services.
• To meet our legal obligations.
• For any other purpose reasonably related to the above or notified to you at the time of collection.

Cookies and analytics

We use cookies and Google Analytics (GA4) to understand how visitors use our site so we can improve it. You can control or disable cookies in your browser settings, though some features may not work as well.

Sharing your information

We share personal information only with trusted providers who help us run our business (such as payment processors, delivery couriers and IT providers) and where required or permitted by law. We do not sell your personal information. Some providers, such as Google, may store or process data outside New Zealand.

Storage, retention and security

We take reasonable steps to keep your information secure, and retain it for as long as we consider necessary for our business purposes or as required by law.

Changes to this policy

We may update this Privacy Policy from time to time. The current version published on cue-go.co.nz applies.

Your rights

Under the Privacy Act 2020 you may request access to, or correction of, the information we hold about you. For any privacy request, contact us at [email protected].